How Can We Help Today?
Owned and operated by Tempo Elevate, our team is ready to help with equipment questions, orders, or recovery guidance.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI) is available on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and carrier details. You can use that link to monitor your delivery status in real time.
What is your return policy?
We offer 30-day returns on eligible items. If something is not the right fit for your training setup, review our Return Policy page for full details on how to start a return.
Can I exchange an item for a different model?
Yes, exchanges are available within the 30-Day Returns window. Contact our team with your order number and the model you would like instead, and we will walk you through the process.
How do I choose between a smith machine and other strength equipment?
Smith machines are ideal for guided barbell movements and solo training where a spotter is not available. Our team can help you compare options based on your space, training style, and goals.
What should I know before purchasing a cold plunge or infrared sauna?
Consider the available space in your home, your electrical setup, and how you plan to integrate recovery into your routine. Our support team can help you evaluate which unit fits your environment and needs.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us A Line
Business Hours
Our Commitment To You
Fast Response
Our support team aims to reply to every inquiry within one business day.
Secure Shopping
Your payment and personal information are protected with industry-standard encryption at every step.
30-Day Returns
Not the right fit for your space or training setup? Returns are accepted within 30 days per our policy.
Continental U.S. Shipping
Free shipping on most orders within the Continental U.S., with handling in 1 to 3 business days.
